Telstra says it will wait to comment on the union's claims. Source: Herald Sun
TELSTRA will shift 400 jobs to Asia because the company believes offshore call centres can deliver superior customer service, a union claims.
The company announced yesterday it would slash 648 jobs from its struggling Sensis division.
Community and Public Sectors Union national secretary Nadine Flood said one of the explanations the telco gave for the offshore move was it believed customers could get "better service in the Philippines or India".
Ms Flood said that Telstra officials said during union discussions that "better technology and innovation" in Asia was also a factor in moving the jobs.
"Telstra has done well out of Australia, its profits have risen off the back of hard-working staff and loyal customers, and this is how it repays them – by sending almost 400 jobs offshore," Ms Flood said.
"And to add insult to injury we have been told one of the reasons why they are doing so is because they think Australian consumers can get better customer service in the Philippines or India."
A Telstra spokesman said the offshore jobs were still in the proposal stage, and the company would not comment on the union's claims about customer service until it held further discussions.
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